Question 1

What is the minimum order to buy a liquidation pallet from Cargo Vault?

Accepted Answer

Our minimum institutional procurement value is $400 USD per dispatch. Orders below $400 cannot be released to our Class-A LTL freight carriers. We recommend combining multiple pallets in one shipment to reach the $2,500 Volume Buyer Credit (-5%) or the $5,000 Enterprise VIP Discount (-10%).

Question 2

How are volume discounts calculated?

Accepted Answer

Volume discounts are auto-applied at cart calculation. A 5% Volume Buyer Credit is applied to procurements of $2,500 or more, and a 10% Enterprise VIP Discount is applied at $5,000 or more. Both credits stack against the manifest subtotal automatically — no coupon code required.

Question 3

Are the manifests on each pallet accurate?

Accepted Answer

Yes. Every pallet manifest is digitally audited prior to listing. We target 95%+ accuracy on Brand-New listings and 80%+ accuracy on Customer-Return listings. Aggregate retail valuations are derived from contemporaneous US retail pricing and stored for 36 months for audit review.

Question 4

How do I pay? What settlement methods do you accept?

Accepted Answer

We accept Zelle, Venmo Business, Cash App Business, Apple Pay Business, PayPal Friends & Family, and Bank Wire / Escrow for orders above $2,500. All settlement tags, corporate handles and wire instructions are issued exclusively via our verified WhatsApp desk at +1 (442) 295-0174 — we never email payment details.

Question 5

Why is PayPal restricted to Friends & Family?

Accepted Answer

PayPal Goods & Services applies retail-tier processing fees that would force us to inflate wholesale pricing. Friends & Family routing preserves the wholesale margin so you keep more of the resale upside.

Question 6

How long does shipping take?

Accepted Answer

Standard transit is 3–10 business days for domestic US dispatch and 14–35 business days internationally (port clearance and customs documentation provided by buyer). All cargo dispatches from our Palm Desert, CA hub within 48 hours of payment confirmation.

Question 7

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide on Class-A insured LTL freight carriers with declared-value coverage up to $100,000 per pallet. Africa, LATAM, EU, UK, Australia and Canada routes are dispatched weekly from our Palm Desert, CA distribution hub on ISPM-15 certified 48x40 pallets.

Question 8

What if items are missing or damaged on arrival?

Accepted Answer

Manifest discrepancies must be reported within 72 hours of delivery with photographic documentation of the unopened pallet seal and itemized count. Approved discrepancies are resolved via account credit applied to future procurement.

Question 9

Can I pick up the pallets in person?

Accepted Answer

Yes. Local pickup from our Palm Desert, CA warehouse is available by corporate appointment. Coordinate scheduling via our WhatsApp desk; bring a valid government ID and your manifest confirmation number.

Question 10

Where do the pallets come from?

Accepted Answer

Direct US distribution, retailer overstock and verified manifested customer returns from major retailers (Target, Walmart, Amazon, Home Depot, Best Buy, Costco). All product is sourced, audited and crated in-house at our Palm Desert, CA hub.

Question 11

Do prices include shipping?

Accepted Answer

Listed pallet prices are FOB Palm Desert, CA — freight is quoted separately based on destination, weight and accessorials. Your assigned account director provides a freight quote inside the WhatsApp thread before payment is finalized.

Question 12

How do I verify Cargo Vault is a real company?

Accepted Answer

We operate as Cargo Vault Logistics Group LLC, EIN 88-4392011, DOT 3845902 — a registered California limited liability company. Verify our credentials via the SAFER/FMCSA database, or message our WhatsApp desk for a live video tour of the warehouse.

Frequently Asked Questions

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