Terms of Service

The Cargo Vault portal is intended exclusively for verified institutional buyers, resellers, distributors, and liquidation operators procuring inventory in commercial quantities. Buyers warrant they are at least 18 years of age and operate a legitimate registered business entity.

Minimum procurement threshold is $400 USD per dispatch. Orders below this threshold cannot be released to our freight carriers.

All pallet manifests are digitally audited prior to listing. Manifest accuracy is targeted at 95%+ across "Brand New" listings and 80%+ across "Customer Return" classifications. Aggregate retail valuations are estimates derived from contemporaneous retail data and do not constitute a guarantee of resale value.

Settlement is executed exclusively via the methods documented in our Institutional Framework page. PayPal settlements are processed strictly through Friends & Family routing to maintain wholesale pricing architecture. Bank Wire and Escrow protocols are reserved for procurements at or above $2,500 USD.

All payment tags, wire instructions, and corporate handles are issued exclusively via our verified WhatsApp desk at +1 (442) 295-0174. We will never issue payment instructions through unsolicited email or third-party channels.

All cargo is dispatched on Class-A insured LTL freight carriers from our Palm Desert, CA distribution hub. Buyer assumes risk of loss upon carrier handoff, however declared-value insurance coverage of up to $100,000 per pallet applies through our partner carriers.

Standard transit windows are 3–10 business days domestic and 14–35 business days international, subject to port clearance and customs documentation provided by Buyer.

Manifest discrepancies must be reported within 72 hours of delivery, accompanied by photographic documentation of the unopened pallet seal and itemized count. Approved discrepancies are resolved via account credit applied to future procurement.

All disputes are governed by the laws of the State of California, with exclusive venue in Santa Cruz County, California.

Automated volume credits are applied at cart calculation: a 5% Volume Buyer Credit at $2,500+ procurement and a 10% Enterprise VIP Discount at $5,000+ procurement. Credits are non-stackable with promotional pricing.

To the maximum extent permitted by law, Cargo Vault's aggregate liability under these Terms shall not exceed the total procurement value of the specific dispatch giving rise to the claim. Cargo Vault disclaims liability for consequential, incidental, or lost-profit damages.

We reserve the right to modify these Terms at any time. Material changes will be communicated through the WhatsApp desk and reflected on this page with an updated effective date.

All inventory lots, liquidation pallets, and bulk overstocks cleared through Cargo Vault LLC are transferred strictly on an "As-Is, Where-Is" basis. Cargo Vault LLC makes no corporate warranties, express or implied, regarding merchantability, performance, or specific condition grades once custody is transferred to the carrier or buyer.

Buyers acknowledge that liquidation inventory is subject to variances arising from customer returns, warehouse processing, and open-box sorting. Cargo Vault LLC enforces an industry-standard 5% manifest variance allowance. Discrepancies involving item count, missing units, or broken merchandise totaling less than 5% of the total manifest valuation are absorbed fully by the buyer as standard industry shrinkage.

In the event that an asset discrepancy exceeds the 5% margin, the buyer must file a formal claim within 48 business hours of freight delivery. The claim must include documented proof: high-resolution photographic evidence of the unbroken pallet shrink-wrap upon arrival, LTL bill of lading (BOL) exception notations, and an itemized spreadsheet mapping the specific SKU variances against the original manifest. Claims filed after 48 hours of delivery are automatically voided.

All transactions negotiated and executed via our WhatsApp dispatch matrix and settled via institutional wire transfer or commercial ACH are final. No refunds, credits, partial chargebacks, or inventory returns will be authorized under any circumstances.